1. How can I contact Oxerv support?
You can reach our support team through the following channels:
- Email: support@oxerv.com
- Phone: +20 1021 102865
- Support Ticket System: Log in to your account and create a ticket for technical assistance.
2. What support services does Oxerv offer?
We provide comprehensive support for:
- Web Hosting Issues: Assistance with server configurations, uptime monitoring, and troubleshooting.
- Domain Management: Help with domain setup, DNS configuration, and renewals.
- Virtual Private Servers (VPS) and Dedicated Servers: Support for server performance, security, and maintenance.
- Website Issues: Troubleshooting errors, updates, and performance optimization.
- SEO and Marketing Campaigns: Analytics, adjustments, and ongoing recommendations.
3. What is Oxerv's response time for support requests?
Our response times vary based on the nature of the issue:
- Critical Issues (e.g., server downtime): Response within 1-6 hours.
- General Queries: Response within 24 hours.
4. Does Oxerv provide 24/7 support?
Yes, we offer 24/7 technical support for hosting-related issues. Non-critical queries or requests related to other services are addressed during business hours.
5. How can I reset my account password?
You can reset your password by clicking the "Forgot Password" link on the login page of your account. Follow the instructions to receive a reset link via email.
6. Can I upgrade or downgrade my hosting plan?
Yes, you can upgrade or downgrade your hosting plan at any time. Contact our support team or manage your plan directly through your client portal.
7. What if my website experiences downtime?
If your website experiences downtime, please report it immediately through our ticket system. Our team will investigate and resolve the issue as quickly as possible.
8. Does Oxerv provide backup services?
Yes, we offer automated backups for hosting accounts. You can also request a manual backup or restoration through the support team. It costs $10 USD/per each backup restoration.
9. How can I track the status of my support request?
You can track the status of your request through our ticket system. Log in to your account and navigate to the "Support" section to view updates.
10. What should I do if I’m not satisfied with the support provided?
If you’re not satisfied, please escalate the issue by contacting info@oxerv.com. We value your input and strive to improve our services.
For any additional questions or concerns, don’t hesitate to contact us!
