1. What is Oxerv’s policy on server abuse?
Oxerv has a strict Acceptable Use Policy (AUP) to ensure our servers are used responsibly. Any activity that compromises server security, performance, or violates laws—such as DDoS attacks, hacking, or hosting illegal content—is prohibited. Accounts involved in such activities may be suspended or terminated immediately.
2. How does Oxerv handle spam reports?
We take spam reports very seriously. If your account is reported for spam:
- We will notify you about the complaint and investigate the issue.
- If spam activity is verified, we may suspend your services to prevent further abuse.
- You must resolve the issue and agree to comply with our anti-spam policies before service can be restored.
3. What activities are considered spam?
Spam includes:
- Sending unsolicited bulk emails (UBE).
- Using fake headers, forged sender identities, or deceptive content.
- Promoting illegal or harmful products/services.
4. How can I avoid being flagged for abuse?
- Follow email best practices, such as ensuring recipients have opted in to receive communications.
- Regularly monitor your server for vulnerabilities or unauthorized activity.
- Use secure passwords and enable two-factor authentication (2FA).
- Avoid sending emails from blacklisted IP addresses.
5. What happens if my account is flagged for abuse?
If your account is flagged:
- We will send you a notification with details about the abuse report.
- Your account may be temporarily suspended to prevent further violations.
- You’ll need to resolve the issue and provide proof of compliance with our policies.
6. Does Oxerv have an abuse reporting system?
Yes, you can report abuse through the following channels:
- Email: abuse@oxerv.com.
- Online Form: Available on our website here.
Please provide detailed information, such as IP addresses, timestamps, and any relevant logs.
7. How does Oxerv protect against server abuse?
We implement several measures to prevent server abuse, including:
- Firewall Protection: To block malicious traffic.
- Anti-Spam Tools: To detect and prevent spam activities.
- Regular Monitoring: To identify abnormal server activity.
8. What is the policy on hosting illegal content?
Hosting illegal content is strictly prohibited. This includes but is not limited to:
- Pirated software or media.
- Child exploitation material.
- Content promoting violence or hate speech.
Accounts hosting illegal content are terminated without notice and reported to the relevant authorities.
9. What should I do if my server is compromised?
- Immediately disconnect or shut down the compromised server.
- Contact Oxerv support with details of the incident.
- Change all passwords and check for security vulnerabilities.
- Follow our recommendations to secure your server before reactivating it.
10. Can Oxerv help me with email blacklisting issues?
Yes, if your server IP has been blacklisted:
- Contact our support team for assistance.
- We’ll help you identify the root cause, resolve the issue, and submit a delisting request to relevant authorities.
11. How can I prevent future abuse issues?
- Keep software, plugins, and servers up-to-date with the latest patches.
- Use anti-malware solutions to protect your environment.
- Regularly audit your server activity and access logs.
For further questions or to report abuse, please contact us at abuse@oxerv.com.
